Frequently Asked Questions

When can I expect my order?
The average delivery time is 3–5 business days. Our products are shipped directly from the supplier. This unique business model allows us to save significantly on storage and shipping costs, which means we can offer products at a lower price than our competitors—and cover the shipping costs ourselves.

The estimated delivery time has passed. Where is my order?!
In most cases, orders arrive within the expected delivery window. However, delays can occasionally occur in the shipping process. You can check your order status via the following link: [insert link].
If your order hasn’t arrived within 3 days after the expected delivery date, please contact us.

Some products are missing from my delivery. How is that possible?
Because we work with multiple suppliers, items may be shipped separately. If something is missing, it usually arrives within 1–2 days. We apologize for the inconvenience.

What are the shipping costs?
We cover the shipping costs for you! That means every order is shipped FREE of charge!

Can I cancel an order?
Absolutely! However, since orders are sent directly to the supplier, it's possible that your order has already been shipped. If that's the case, unfortunately we won’t be able to cancel it anymore.

I’m not happy with my order—can I return it?
Yes, you can. Please refer to our refund policy for more details.